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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. | |
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"On March 9th, while on vacation in Orange Beach, my 2012 Street Glide developed a charging system problem. Long story short, it was about 2:00 PM on a Saturday afternoon before I could get my bike to service at Mobile Bay HD. Lou Alvaraez got my bike in the back almost immediately and determined that I had a bad voltage regulator. The part was in stock and they were able to get me back on the road in about two hours total. If they had not been so receptive, I would have had to stay out of town until Monday, which would required making arrangements for the care of my dog back home, a rental car or motorcycle and a day's lost work for both my wife and myself. Many thanks to everyone at your dealership for their kindness and professionalism during my visit. It is most appreciated"
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By: Jack Birmingham,AL
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"Had 10K service done on my 2006 DWGI & what a pleasant experience !! Everyone from service was knowledgable & courteous. Service even found a problem w/ my Harley that would have been a major issue down the road if it hadn't been found during inspection of the 10K service ! I waited there till my DWGI was finished & while waiting I met a lot of the other department staff. Everyone treated me like they've known me for ever. Some of the most friendliest folks I've ever met before in my life !! Everyone kept checkin' on me & I felt very at home !! Thanks for everything !! "
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By: Anonymous Spanish Fort,AL
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"First time in store and it was a great experience.. Was about to leave because we had to ask for a sale person. But when we got their attention everything was GREAT. I traded my 2012 Heritage Softail for a 2013 FLHTCU. I have NO intention of getting a new bike when I entered the store! I have purchased two other Harley from another local dealer but this sale was a vast improvements from the other. The sale people was great, the finance person was great, other sale people were great. This was truly a GREAT experience! I highly recommend them especially the service department who went to great care in removing some of the item on my trade in bike. The service manager even help in getting me in and out!! Great job, guys!"
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By: Eldon Meridian,MS
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"My wife and I just finished a 17 day trip over to Savannah and then down the east cost to Key West, back up the west coast of Florida and then along the panhandle over to New O'rleans and back to Missouri. We set Harley shops along the way and try to stop at as many as possible. We stopped at your shop on June 14th and your shop and sales ladies were some of the best along the trip. Maybe a litte to nice, as we purchase several shirts, pins, patches, etc. About every 3 days we get loaded down and need to ship home and we were needing to ship home when we arrived at your shop. My wife even bought a new rain suit and shipped it home with some of the other things we purchased along with a few things we had purchased from other shops. Ms. Nina Johnson was the lady that we mainly spoke with and checked us out and took care of shipping for us. We can't say enought about how much we appreciated her help and good nature. Thanks for a great experience along our trip!!"
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By: Tim Jefferson City,MO
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"Went there wit a problem another dealer couldn't fix. Talked to Duran and Todd and told them what was going on. A short test ride proved the problem. Todd got er done. Duran, Lou and Todd are the best to deal with anywhere. Thanks!!!"
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By: Joe Poplarville,MS
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"Bought a 2011 sportster 48 a few weeks back from Don, and could'nt be more satisfied with the bike or with the salesman and the service team. Thanks!"
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By: richard bay minette,AL
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"My Husband and I was traveling this weekend and we try to make it a point to stop at any Harley dealerships close by. We had never been to this dealership. We pulled in and shopped around and decided to get the oil changed while we was there. Lou in the service department was wonderful. He is excellent in cutsomer service. He took care of us and make us feel very welcomed. He deserves a raise!!! You don"t find many service writers like this. Lou is a very special person and we will always remember how you treated us at this dealership. We will be back and will bring friends with us. Thank you Lou for your time in serving us! "
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By: Patricia/Mike Louisville,MS
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"While riding from N.W. Arkansas to our vacation Condo in Orange Beach, Myself & my wife & friends stoped in at your shop. We were glad to get off the hot asphalt for awhile. We had so my items to buy for friends & family. it was just to much to carry on the bike. I asked the ladys in motorclothes, where the nearest Post Office was ? I was overjoyed when one of the ladies said, I can ship that for you, for no more than the US Postal Service, they packaged & shipped it home for me. Just a few days later my wife called home and was told, there's a box form Mobile Bay Harley here. Once again I would like to say THANKS SO MUCH. Smile & Say Harley- Davidson!!!!"
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By: Jerry Springdale,AR
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By: Robert Robertsdale,AL
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"Lou Alvarez and your service department are by far the best in the indutry. They always exceed my expectations. They are there when you need them and always go above and beyond all expectations. The value that Lou adds to your organization is priceless! Thank You for all you do!
Terry Halliburton"
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By: Terry Ocean Springs,MS
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"I HAVE NEVER FELT SO APPRECIATED. EVERYONE MADE ME FEEL WELCOME. EVERYONE WAS FRIENDLEY AND READY TO HELP ME. "
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By: CALVIN D. GROVE HILL,AL
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"I was passing through on my way to Panama City for Thunder on the Beach when I broke down. Your service dept had me back on my way within 2 hours. The service manager told me he would personally take care of it. The service dept fixed what was broken and even went as far to inspect my Street Glide and fix the things they found wrong. I just wanted to say thank you very much to your whole staff. I wish I could say the same for other Harley Dealers I have visited."
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By: Scottie Memphis,TN
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"I went into your shop looking for a certain bike that I found on your website. The salesman that helped me was very relaxed and he didn't pressure me in anyway. I really like not being pressured at the first thing that I look at. Terrell finally came up after I looked at my fourth bike. He asked which one interested me the most. I told him that I liked the Night Train but he advised me to test drive more than one bike to make sure that it is what I really wanted to purchase. "
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By: James Long Beach,MS
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"We were on a vacation in Mobile when decided to stop by Mobile Bay Harley. That stop changed our lives forver...We fell in love with a bike the Mr. Don showed us...a Hertiage Softail became part of our family that day. I would so love to thank Mr. Don, our salesman, for going out his way to help us to achieve our dream, the sales department, the parts dept. and all of Mobile Bay Harley-Davidson....without you , we would not been able to buy her. Moblile Bay Harley has now become our family and could not have ask for a better one...so as you can see Mobile Bay Harley can make dreams come true! Thanks again,
Jeffrey and Lacy Wiley"
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By: Jeffrey and Lacy Anacoco,LA
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"In May of 2010 I purchased a 2010 Ultra Classic Electric Glide.I saw the bike on the showroom floor while visiting the shop when my wife and I were in Mobile visiting my daughter at school. I bought it from them, because the dealer in Colorado had jacked up the price on the only CVO Ultra left in Colorado, and Mobile Bay Harley was treating me fair on the price. It was to be shipped to me in Colorado, and we were trying get to get it by a certain date. Something happened with the shipping company, and to stay true to their commitment, one of the owners of Mobile Bay Harley loaded up my new bike on his trailer and DROVE it all the way to Colorado and delivered it! Wow! After he had headed home, I took my new baby for a quick ride. Something had happened during transport, and the front fairing slipped forward and crashed into the fender creating a huge dent in a brand new (13 miles) bike. Turns out the tab holding the lower fairing broke somehow, which caused the whole thing to fall forward. I contacted Don my sales person, who asked me to see if I could temporarily hold it in place somehow and get it to the nearest dealer to my house. I did and all I can say is that Mobile Bay Harley (David, Don, and Lou) were all over this problem. Being a CVO the fender was not easy to get, but they stayed on the problem, worked with the dealer in Colorado and Harley and got a new fender, and new upper fork cans shipped and installed in no time. Being an out of state customer, they could have drug this out, but NO they were all over this issue. My new bike is great (4th harley for me) and if there is any way I can by my fifth Harley from these guys, I would do it in a heart beat. I would tell anyone, that if you are looking for a new bike, and want to experience top of the line service, evcen if you are 1300 mile away, try Mobile Bay Harley First!"
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By: Steve Highlands Ranch,CO
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" I purchased a 2010 Dyna Super Glide on 12 May, 2010 and picked it up on 14 May, 2010. When I left your dealership I got about (5) miles from the dealership when my clutch went out. I had to basically limp back to the dealership and when I got there you where already closed. There were two of your employee's still left in the showroom and they open the door and I explained what happen and they did not hesitate to contact a Technician to come back to the shop and assist me with my problem. The Tech (Lou) along with the General Manager Rick Harkey pushed the bike into the shop and Lou worked on it while Rick kept me company. After Lou completed the work on my clutch he and Rick stood by while I tested the clutch. On the next day Rick Harkey contacted me to insure that I made home ok and that if I had anymore propblems. I came back to the shop about (4) four days later to have my seat put on and Lou came up to me along with Rick to insure that everything was running ok, in which it was.
Don Heithoff my Salesman was very professional during my purchase of the bike he made sure that I stayed well within my budget and made sure that I got on a bike that I have come to enjoy very much! Ken of the Parts Dept along with Dorian in Service were very professional and made sure that I knew all that I needed to know before I left the Dealership.
I look forward in doing business with you and the near future and that Mobile Bay Harley will be the only Dealership that I let service my Bike!!!"
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By: William Ocean Springs,MS
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"There's not enough space here to exspress my gratitude for the way I've been treated at MBHD. Keep up the great work! From the sale to the service I'm very pleased. I highly recommend you to anyone looking for a new bike, and look forward to many years to come. THANK YOU. Tommy Langley"
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By: Anonymous mosspoint,MS
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"After searching many Harley dealerships in the area,I chose Mobile Bay Harley. I found them to be honest, friendly and competetive. Terrell, my salesman, was very helpful guiding me through the sales process and I love my bike and ride often! Thanks !"
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By: jack pensacola,FL
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"Mobile Bay HD is the BEST! They have selection, price, product knowledge, and accessories that you need."
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By: Lonnie Mobile,AL
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"I Rented a Harley Heritage Softail for 10 days as I was over on vacation.
I sent an email to Maile as I was staying about 180 miles away but was no problem.
Over the day sent 3 email to confirm details and was quickly replied to and everything explained so all I had to do on the day was turn up.
Was served by Keith and after several attempts on the computer and a few kicks too, the Bike was mine (well for 10 days). Keith then showed me around the bike and explained everything I need to know.
Then helmet and shades on then I was off!
10 days of better than sex riding on a great bike.
When I returned the bike, was once again met by Keith who still was kicking and hitting his computer, but this time it all went straight through and then very kindly got someone to drop me at the coach station for the trek back to Troy, not such fun going back!
Thanks again for all your help and hope to move over here from the UK so will be in to buy next time!
Jim Walton "
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By: James London UK,XX
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"My salesman was Robby, great guy, made the purchase easy and quick, had it ready on time and no hassles at all . Also I will say he did everything he said he would do . This is a first rate store and even called a couple days after purchase to see how everything was going . My next bike purchase will be at that store and I will send my friends there also . Thanks guys . "
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By: Tim fairhope,AL
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"What I can I say but, WOW!! in the 30 + years of riding, I have never been to a more relaxing, courteous and all around friendly dealership, all of the Staff made me feel at home. Thanks to Don, David, Michael (sweetheart) :) for my visit there.
Allen Hall, Hueytown, Ala. 03 Road King"
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By: Allen aka. (Bull) Hueytown,AL
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"A great experience buying from Mobile Bay Harley. I was made welcome from the time I walked in the door. No pressure salesman, I saw what I wanted and they made me a good deal. I left with the bike of my dreams."
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By: James Vancleave,MS
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"WE JUST STOPPED IN WHILE ON VACATION. BARNEY GREETED US AND ASKED HOW HE COULD HELP US. I STATED THAT I WAS LOOKING AT A ROAD GLIDE (ORANGE). HE STATED HE COULD GET ONE, GAVE US A PRICE. IT WAS A LOT CHEAPER THAN MY HARLEY DEALER AT HOME SO GUESS WHAT, I BOUGHT IT. THANK YOU VERY MUCH BARNEY AND THE REST OF THE CREW, EVERYBODY WAS VERY HELPFUL AND POLITE. THANKS JAMES M"
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By: JAMES CADDO,OK
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"One of the best bike purcahase experiences I've ever had. Don in sales was very patient and knowledgeable. Got a great deal on an almost new Fat Bob. Everyone in the store was great, very friendly. Would recommend you guys to anyone looking for Harley. Thanks
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By: Steve Biloxi,MS
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"I had a great experience. From the initial inquiry phone call I made all the way to the time I was heading back to Florida with my new bike the customer service was fantastic. I've been in several Harley dealers in my area that come across like they do not even want your business. This was exactly the opposite, everyone was welcoming from all departments. I love my 2009 Street Bob, you guys have a customer for life."
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By: Danny Navarre,FL
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"We were on our way to Gulf Shores and had a problem with our '06 Ultra Classic. We stopped by your service department and were immediately welcomed in, served coffee and popcorn until the bike was fixed, and were on our way again in no time. Thanks for your help, your hospitality and the true H.D. brotherhood you exhibit."
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By: Jeff Nashville,TN
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"You guys are the BEST! We just purchased our 2009 Bike. From the time we first walked in the door we felt like old friends. We visited several other dealerships and by far Mobile Bay Harley is the Best. We are from Mississippi and we won't mind driving the 2 hours for anything we may need. Barney, you are the MAN! We got a great deal on a beautiful 2009 Ultra Classic. Thanks again for letting us join "The Family". Sandy and Lewis "
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By: Sandy Laurel,MS
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"I am not a "fool" but I would have been if I passed up the deal Mr.Don H.@ MBHD had offered me! I now own a Harley!
Thanks Don and everyone there for the best buying time of my life!!!
M.R.P. "
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By: Mike Mobile,AL
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"Very nice place and some of most helpful people I have met. The girls at the counter went way out of their way to make sure everyone in the store got what they wanted. I have been in some stores that you couldn't get help. I will be back soon.
Thanks,
Randy Parish"
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By: Randy Henderson,TX
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"Most of my experiences at Mobile Bay HD are through parts and accessories purchases. Am always welcomed throughout the store by its employees and all go out of their way to speak and say hello. Laura in parts is so professional and goes the extra mile to ensure satisfaction before departing and is friendly as one could be...Thank You All Mobile Bay Harley Davidson."
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By: Elvis Theodore,AL
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"My husband bought a Harley on the 21st of March. The staff at Mobile Bay was just wonderful, they worked to make sure that you were happy with your purchase. Barney, our salesman, was just wonderful; he worked hard to get us what we wanted. Thanks Barney and to all the staff at Mobile Bay.
Jamie Moore"
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By: Jamie Petal,MS
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"My father and I both recently purchased motorcycles from Mobile Bay, and do not regret one moment of it. Mike, Mark, and Don all made us feel great and confident about these purchases. To everyone at Mobile Bay, thank you and hope to ride with some of you soon!"
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By: Brian Ocean Springs,MS
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"Working overseas and only being home for a short time during the holidays made my purchase of a new bike challenging. But after checking Mobile Bay Harley, they had the bike I wanted and made it possible for me to purchase the bike. And ride it home the next day. Many thanks to the to the sales staff and everyone at Mobile Bay Harley Davidson. You guys are super!!!"
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By: James Ocean Springs,MS
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"Just wanted to let you know I had the most pleasant visit in your store a couple of weeks ago. I try to always stop at all Harley dealerships, so Mobile Bay was no exception. The store was so busy but Nina in motorclothes took time to help us with our purchases. We only stopped by for a t-shirt but before we left we had spent almost $100.00. she was very helpful and had alot of knowledge about the Harley products. We had a nice chat about alot of things. I will definitely be back in your store if only to say hello. Thank you "
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By: Anonymous ?????,TN
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"All staff were great! Bill & NINA are the nicest people I met in Alabama. Thanks for letting me hang out before I caught my plane to Chicago. Hope to see you all again."
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By: Sonia Machesney Park,IL
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